20 Goodhope St,
Paddington NSW 2021
Phone: +61 466 479 890
Monday to Friday - 10am-3pm
Saturday and Sunday - Closed
Our customer’s satisfaction is our number one priority.
HOW DO I RETURN?
Unused items still bearing the original label and in original packaging can be returned within 14 days of receipt. Simply send us an email to firstname.lastname@example.org to notify us of your return.
Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued. Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Among Equals.
DO YOU EXCHANGE?
We are happy to offer an exchange on any unwanted or change of mind items within 30 days of purchase, on bags that are in their original condition.
WILL I RECEIVE A FULL REFUND?
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
All our bags are handmade, individual pieces and as such have characteristics that are as unique as their maker. These may include knots, slipped stitches or colour variations etc. We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at email@example.com.
All sale items are non refundable.
All of our orders are shipped using Australia Post, whereby you can track your order online at www.australiapost.com.au We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm. We use a standard shipping service which does not need to be signed for.
AUSTRALIAN SHIPPING CHARGES
Shipping for all Australian orders is $10.
AUSTRALIAN SHIPPING TIME
All orders placed before 11am on weekdays will be processed and shipped within 24hrs.
Orders placed after 11am on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.
Once dispatched, the courier provides a 1-2 day delivery service, however, please allow an additional 1-2 days for locations outside of metropolitan areas and up to 3-4 days for Western Australia.
We ship globally with the exception of: Cote d’Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone, Sudan
INTERNATIONAL SHIPPING CHARGES
If you are an international customer please contact us for shipping rates.
TAXES AND DUTIES
Among Equals unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rests with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
SALE SHIPPING TIME
Please note during sale periods, orders may be subject to delay, so please allow a minimum of three (3) business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.
Any delay or time specified by us is a best estimate only and Among Equals will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
OWNERSHIP AND RISK
Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We advise checking to ensure your package is intact when receiving your goods.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by Among Equals and transfer of responsibility in the same way.
We accept payment by Visa, Mastercard, American Express and Afterpay.