Unused items still bearing the original label and in original packaging can be returned within 14 days of receipt. Simply send us an email using the contact form on the website to notify us of your return.
Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued.
Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Among Equals.
We are happy to offer an exchange on any unwanted or change of mind items, returned within 30 days.
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
All of our bags are handmade, individual pieces and as such have characteristics that are as unique as their maker. These may include knots, slipped stitches or colour variations etc.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at email@example.com.
All sale items are non refundable. If you're unhappy with your purchase, sale items can be returned for store credit.