At Among Equals, every purchase supports the skilled Papua New Guinean weavers who create our unique handwoven bags. As a not-for-profit brand, our mission is to empower artisans and preserve traditional craftsmanship. If you’re not completely satisfied with your purchase, we're here to help with a hassle-free returns process. Please read our policy carefully to ensure a smooth return experience.

In-Store Returns

If you purchased an item in-store, you may return it within 14 days of the purchase date for an exchange or store credit.

• The item must be unused and in its original condition with all tags attached.
• Proof of purchase (receipt or order confirmation) is required.
• We do not offer refunds for in-store purchases unless required by law.
• Store credits do not expire and can be used on any future purchase in-store.

Online Returns

If you purchased from our online store, you may return your item within 30 days of receiving it for a refund, exchange, or store credit.

• Items must be in their original condition: unused, unwashed, and with all tags attached.
• Returns must be initiated via our online returns portal.
• Refunds will be processed to the original payment method.
• Exchanges are subject to stock availability.

How to Initiate a Return

For online returns, please follow these simple steps:

1. Visit our online returns portal here
2. Select your preferred return option (refund, exchange, or store credit).
3. Follow the instructions to send your item back to us.
4. Once received and inspected, we’ll process your request within 5-7 business days.

Important Information

• As each bag is handcrafted, slight variations in color and weave are part of its unique beauty and not considered defects.
• Shipping costs for returning items are the customer’s responsibility unless the item is faulty or incorrect.
• Items purchased during final sale or clearance promotions may be non-returnable; please check individual product details at the time of purchase.
• If you receive a faulty or incorrect item, please contact our customer service team immediately so we can resolve the issue as quickly as possible.

We appreciate your support in preserving traditional weaving techniques and empowering artisans. If you have any questions or need assistance, our friendly customer service team is happy to help!