HOW DO I RETURN?
Unused items still bearing the original label and in original packaging can be returned within 14 days of receipt.
Simply send us an email using the contact form on the website to notify us of your return.
Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued.
Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Among Equals.
DO YOU EXCHANGE?
We are happy to offer and exchange on any unwanted or change of mind items.
WILL I RECEIVE A FULL REFUND?
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you receive a damaged or defective item, submit a Return Request using the contact form on the website and we will help you exchange or return the item. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to Black Arrow.
All sale items are non refundable. If you're unhappy with your purchase, sale items can be returned for store credit.