- CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
If you change your mind after you have placed an order please email email@example.com Once you have received an email notifying you of fulfilment changes won’t be able to be made to the order.
- HOW DO I RETURN AN ITEM?
- CAN I EXCHANGE MY BAG FOR A DIFFERENT STYLE?
- DO YOU RESTOCK?
All of our beautiful bags are one off creations. If a style has sold out that you love, let us know and we may be able to find something similar for you.
- WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at firstname.lastname@example.org.
- HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.
- HOW LONG IS DELIVERY?
All of our orders are shipped with Australia Post. Once your parcel has left our HQ, it will arrive to you in approximately 1-3 business days. Delivery will take an extra day to Western Australia and South Australia.
International orders will take between 5-10 working days.
- WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders your parcel will be left in a secure place. If this is not possible you will be left a card to pick up your parcel from the nearest post office.
For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.
- HOW DO I TRACK MY ORDER?
To track your order, please go to http://www.australiapost.com
- WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
- WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
You can email us at email@example.com.
- BILUM CARE?
- WEAR AND TEAR
If your bilum is damaged while using it please get in touch, we are happy to try and help repair or replace elements of your bilum.
- NEED ANY FURTHER HELP?
We are always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Among Equals bilum bag.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via Messenger.