If you change your mind after you have placed an order please email email@example.com Once you have received an email notifying you of fulfilment changes won’t be able to be made to the order.
All of our beautiful bags are one off creations. If a style has sold out that you love, let us know and we may be able to find something similar for you.
We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.
You can email us at firstname.lastname@example.org.
All Among Equals bags must be laundered with care. Highlands bilum made from acrylic/wool/cotton bags can be washed on a gentle cycle in cold water. Dry flat and do not wring or twist. Natural fibre bilum from the Highlands, Sepik and Telefomin are made from natural fibres and dyes and cannot be washed in water. These are spot clean only with care as the natural dyes will run. If you would like to refresh your Natural Fibre bilum leave it in the sun for a few hours and give it a good shake.
If your bilum is damaged while using it please get in touch, we are happy to try and help repair or replace elements of your bilum.
We are always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Among Equals bilum bag.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us.
Shipping & Delivery
All of our orders are shipped using Australia Post, whereby you can track your order online at www.australiapost.com.au
We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm. We use a standard shipping service which does not need to be signed for.
All orders placed before 11am on weekdays will be processed and shipped within 24hrs.
Orders placed after 11am on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.
Once dispatched, the courier provides a 1-2 day delivery service, however, please allow an additional 1-2 days for locations outside of metropolitan areas and up to 3-4 days for Western Australia.
We ship globally with the exception of:
Cote d’Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone, Sudan
If you are an international customer, charges will be calculated at checkout.
Among Equals unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rests with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders your parcel will be left in a secure place. If this is not possible you will be left a card to pick up your parcel from the nearest post office.
For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Among Equals as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing email@example.com to receive your tracking number.
To track your order, please go to www.australiapost.com
Once your parcels have left our warehouse they are then property of Australia Post. Among Equals is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at firstname.lastname@example.org.
Please note during sale periods, orders may be subject to delay, so please allow a minimum of three (3) business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.
Any delay or time specified by us is a best estimate only and Among Equals will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
Returns & Refunds
Unused items still bearing the original label and in original packaging can be returned within 14 days of receipt.
Simply send us an email using the contact form on the website to notify us of your return.
Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued.
Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Among Equals.
We are happy to offer and exchange on any unwanted or change of mind items.
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
All of our bags are handmade, individual pieces and as such have characteristics that are as unique as their maker. These may include knots, slipped stitches or colour variations etc.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at email@example.com.
All sale items are non refundable. If you're unhappy with your purchase, sale items can be returned for store credit.
Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.
For more information regarding Afterpay and their services, you can visit the Afterpay FAQ page by clicking here.
Yes. Simply lodge your return through the normal process and once the item is returned to us we will notify Afterpay to release the payments you made back into your nominated account.
Please note: We will only be able to process your refund through Afterpay once your return reaches our HQ and gets processed. You may still need to make payments while your return is coming back to us or waiting to be processed, but everything you pay for the returning items/s will be refunded once processed through our system.
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.
Simply contact our us and we will assist you in locating the parcel.
Unfortunately not. Afterpay require a Credit or Debit card in your name to be supplied in order to use their services.
No. Afterpay is simply a service that will charge an existing credit or debit card for the 4 instalments of your order.
You will need to contact Afterpay directly in relation to any issues regarding your purchase.
Yes, you can spend up to $800 in a single transaction.