HOW DO I RETURN OR EXCHANGE?

UNWORN ITEMS STILL BEARING THE ORIGINAL LABEL AND IN ORIGINAL PACKAGING CAN BE RETURNED WITHIN 14 DAYS OF RECEIPT.

SIMPLY REQUEST A RETURN AUTHORISATION NUMBER (RA) USING THE CONTACT FORM ON THE WEBSITE AND RETURN INSTRUCTIONS WILL BE EMAILED TO YOU.

- ENTER THE REASON WHY YOU WANT TO SEND YOUR ITEM(S) BACK. IF AN ITEM IS FAULTY, PLEASE PROVIDE DETAILS WHY.
- IF YOU WOULD LIKE TO EXCHANGE AN ITEM BECAUSE THE FIT IS NOT RIGHT, LET US KNOW YOUR REPLACEMENT SIZE.
- TO REQUEST A REFUND, SELECT HOW YOU WOULD LIKE TO BE CREDITED. THIS NEEDS TO MATCH THE ORIGINAL PAYMENT METHOD USED. PLEASE NOTE, STORE CREDIT IS VALID FOR ONE YEAR FROM ISSUE DATE.
- ONCE CUSTOMER SERVICE HAS REVIEWED YOUR REQUEST YOU WILL RECEIVE AN EMAIL CONTAINING YOUR RA NUMBER AND INSTRUCTIONS ON HOW TO RETURN YOUR ITEM(S) TO AMONG EQUALS.

EXCHANGES

CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, WE RECOMMEND SENDING VIA TRACKABLE METHOD FOR PEACE OF MIND.

WILL I RECEIVE A FULL REFUND?

YOUR REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED TO PLACE THE ORDER. SHIPPING COSTS ARE NOT REFUNDED UNLESS YOUR ITEMS ARE FAULTY.

INTERNATIONAL CUSTOMERS: CUSTOMS DUTIES AND SALES TAXES ARE NON-REFUNDABLE. YOU MAY BE ABLE TO RECOVER THESE COSTS BY CONTACTING YOUR LOCAL CUSTOMS BUREAU DIRECTLY.

PLEASE NOTE THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO APPEAR IN YOUR ACCOUNT.

WHAT IF I USED A DISCOUNT CODE?

YOU MAY RETURN FULL PRICE ITEMS BOUGHT WITH A DISCOUNT CODE, YOU'LL BE REFUNDED THE FULL AMOUNT PAID FOR THE ITEM AT THE TIME THE PURCHASE WAS MADE VIA YOUR ORIGINAL PAYMENT METHOD.

FAULTY PRODUCT

DUE TO THE HANDMADE NATURE OF ALL OF OUR BAGS, IMPERFECTIONS ARE PART AND PARCEL OF MOST PRODUCTS. IN PARTICULAR, MANY OF OUR BILUMS WILL HAVE LOSE THREADS AND SOME SCATTERED KNOTS AND OFTEN THIS IS PART OF THE DESIGN AND INHERENT IN THE WEAVING PROCESS OF BILUMS.

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE RECEIVED DAMAGED, OR WHERE A MANUFACTURING FAULT OCCURS WITHIN SIX MONTHS OF PURCHASE. PLEASE NOTE THAT ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY.

IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, SUBMIT A RETURN REQUEST USING THE CONTACT FORM ON THE WEBSITE AND WE WILL HELP YOU EXCHANGE OR RETURN THE ITEM. ONCE CUSTOMER SERVICE HAS REVIEWED YOUR REQUEST YOU WILL RECEIVE AN EMAIL CONTAINING YOUR RA NUMBER AND INSTRUCTIONS ON HOW TO RETURN YOUR ITEM(S) TO AMONG EQUALS.